顾客服务的重点用途之一就是处置顾客的投诉和问题。为了可以以很专业的水平与顾客交际，大伙需要掌握常见的商务英语表达方法来应付顾客投诉。下面记者为大伙整理了处置投诉的英语对话，期望对大伙有帮助。
处置投诉的英语对话
Making a Claim
Green: There's something you could help me with.
Smith: Please go ahead.
Green: I ordered 10, 000 pairs of lady's shoes, but I received the same amount of men's beyond expectation.
Smith: I'm awfully sorry, sir. I was informed just now that someone in our company has made a mistake in filling your order. I would apologize to your company on behalf of our company.
Green: Can you do anything about the goods mistakenly shipped?
Smith: We'll manage to send you the correct goods as quickly as possible.
Green: How long should we wait for? I hope our clients can get them before the New Year's Day.
Smith: We'll try our best to make sure that we ship the goods by the end of the month.
Green: How about the wrong goods?
Smith: If you could sell them at the spot price at your end, so much the better.
Green: I'm afraid it's not an easy job. Because the design is not popular in China. But for the sake of friendship, we'll be glad to help you.
Smith: Your offering help to sell the goods will be highly appreciated.
投诉
格林：有件事你得帮助我解决。
史密斯：请说。
格林：本来我订购的是10, 000双女式皮鞋，但没想到收到的却是相同数目的男式皮鞋。
史密斯：真是太抱歉了，先生。刚刚得到公告，大家公司某人填错了你们的订货单。我愿代表我公司向贵公司道歉。
格林：货物装错了，你看如何解决?
史密斯：大家将设法尽快把你方的订货运来。
格林：需要等多久?我期望大家的顾客能在元旦前收到这批货。
史密斯：我方将尽力确保这批货在这月发出来。
格林：错发的货如何解决?
史密斯：假如你们能就地现价销掉，那是最好的。
格林：恐怕这不是件易如反掌的工作。由于这种式样在中国不大受青睐。不过假如你们可以削价，大家将乐于帮忙。
史密斯：贵方提供帮助销售这批货物，大家深表谢意。
处置投诉的英语情景对话-客户投诉
I've got a complaint to make.
我有问题要投诉。
These aren't the things we ordered.
这类货不是大家要的。
Nearly all of them were broken.
几乎所有些货都坏了。
To be honest, I find this quite unsatisfactory.
老实说，我对这次供货非常不认可。
处置投诉的英语情景对话-需要退货
I would like to return this dress.
我想退掉这件衣服。
Can I get a refund?
可以退款吗，
处置投诉的英语情景对话-企业回话
What is the problem?
有哪些问题，
Can I take your reference number, please?
请问你的发货号是多少，
Do you have the receipt?
你有收据吗?
We can replace them for you immediately.
大家会立即为你更换。
I can help you find the right size.
我可以帮你调换尺码。
Send them back to us, and we'll refund the full cosplayt.
给大家送回来吧，大家将退还所有成本。
To show you our appreciation, we'll take 25% off your bill.
为表示大家的诚意，大家将免除你25%的账单金额。
处置投诉的英语情景对话-情景对话
对话场景：总台接到投诉电话后安抚客户，表示立即退换产品，同时让出打折平息客户的怒气。
句型重点：投诉的说法，道歉，安慰。
Receptionist: This is Office Supplies, Mary speaking.How may I help you?
Assistant: I'd like to make a complaint about a recent delivery.
Receptionist:Can I take your reference number,please?
Assistant: It's WK 9A5.
Receptionist: And your name, please?
Assistant: This is Jane calling, from ABC Publishing.
Receptionist: And what is the problem, Jane?
Assistant: The light bulbs that I ordered for the department were delivered today, and nearly all of them were broken.
Receptionist: I'm so sorry about that. If you let me know how many are broken, we can replace them for you immediately.
Assistant: Let's see…that's seventy-five light bulbs To be honest, I find this quite unsatisfactory. If this happens again.I'm going to have to find another supplier.
Receptionist: Again，my apologies. To show you our appreciation for your business, we'll take 25% off your bill.
Assistant: Thank you.
Receptionist: You're welcome.
接待员：办公用品公司，我是玛丽。你需要什么帮助吗?
助理：我想就最近的一次发货提出投诉。
接待员：能告诉我你的发货号吗?
助理：是WK 9A50
接待员：请问你的名字是?
助理：我是ABC出版社的简。
接待员：有哪些问题，简?
助理：今天我收到了为部门订购的灯泡，但几乎所有些灯泡都坏了。
接待员：深表歉意。假如你能告诉我受损灯泡的数目，大家会立即为你更换。
助理：让我看看……有75个。老实说，我对这次供货非常不认可。假如第三发生此类事情，我就得另找供货商了
接待员：我第三表示歉意。为表示大家对贵企业的感谢，大家将免除你25%的
账单金额。
助理：谢谢。
接待员：不需要谢。
特别提醒：假如大伙想要知道更多英语方面常识，或者想要深入学英语的，可以扫以下微信二维码，定制沪江网校精品课程，高效好用的个性化学习策略，专用督导全程伴学 。
投诉是一门艺术!当大家在抱怨时，也应该尽量维持礼貌。经营很需要耐心,而处置客户投诉更是需要耐心以上就是：处置投诉的英语情景对话，期望对大伙有帮助。
